PRIVACY POLICY
Business Name: Carmel Gardens
Website: carmelgardensfloral.com and shop.carmelgardensfloral.com
Contact: hello@carmelgardensfloral.com
Carmel Gardens respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit an inquiry or contact form, place an order, join our email list, or otherwise interact with us online.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
CONTACT US
For questions about this Privacy Policy or your personal information, please contact:
Carmel Gardens LLC
Email: hello@carmelgardensfloral.com
Phone: 831-293-9936
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
YOUR CHOICES
You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, tax, accounting, fraud-prevention, and business recordkeeping requirements.
You may also:
- Unsubscribe from marketing emails
- Disable cookies through your browser settings
- Contact us with questions about your information
- Request updates to your order, inquiry, or account information
To make a request, email us at hello@carmelgardensfloral.com.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, platforms, payment processors, social media pages, or other services. We are not responsible for the privacy practices, policies, or content of third-party websites.
HOW WE SHARE INFORMATION
We do not sell your personal information for money.
We may share personal information with trusted third parties who help us operate our business, including:
- Website hosting and design platforms
- Ecommerce and checkout platforms
- Payment processors
- Email marketing providers
- Client management, proposal, contract, and invoicing platforms
- Analytics and advertising providers
- Delivery drivers, contractors, or assistants helping fulfill orders
- Freelance floral designers or event staff when necessary for an event
- Professional advisors, such as accountants, attorneys, or consultants
- Government agencies, regulators, or legal authorities when required by law
We share only the information reasonably necessary for these purposes.
PAYMENT INFORMATION
Online payments are processed through secure third-party payment providers, such as Shopify Payments or other payment processors. Carmel Gardens does not store full credit card numbers on our own servers.
Payment processors may collect and process your payment information according to their own privacy policies and security practices.
INFORMATION WE COLLECT
We may collect personal information from you when you:
- Submit a wedding, event, corporate, subscription, or custom floral inquiry
- Place an online flower delivery order
- Purchase products through our online shop
- Join our email list
- Contact us by email, form, phone, or social media
- Interact with our website, ads, or analytics tools
The information we collect may include:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Recipient name, address, and phone number
- Card message or gift note
- Order details and purchase history
- Event date, venue, guest count, floral preferences, budget range, planner/vendor details, and other event-related information you provide
- Business name and location for corporate, hospitality, or recurring floral accounts
- Payment and transaction information
- Website usage information, including device, browser, IP address, pages visited, and referral source
- Any other information you voluntarily provide
Please avoid including sensitive personal information in inquiry forms, order notes, or card messages unless it is necessary for your request.
FLOWER DELIVERY RECIPIENTS
If you place an order for another person, we collect recipient information such as their name, delivery address, phone number, delivery instructions, and gift message so we can fulfill the order.
Please make sure you have permission to provide any recipient information needed for delivery.
HOW WE USE YOUR INFORMATION
We use personal information to:
- Respond to inquiries and communicate with you
- Process and fulfill flower delivery orders
- Deliver flowers, plants, gifts, and related products
- Communicate about your order, delivery, event, or inquiry
- Prepare proposals, estimates, contracts, and invoices
- Provide wedding, event, corporate, sympathy, subscription, and custom floral services
- Send order confirmations, updates, reminders, and customer service messages
- Send marketing emails if you have opted in or if permitted by law
- Improve our website, products, services, and customer experience
- Analyze website traffic and customer behavior
- Prevent fraud, protect our business, and comply with legal obligations
EMAIL MARKETING
If you join our email list, place an order, or otherwise provide your email address, we may send you emails related to Carmel Gardens products, services, events, seasonal offerings, and promotions.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us at hello@carmelgardensfloral.com.
Transactional emails related to orders, inquiries, contracts, invoices, or event services may still be sent even if you unsubscribe from marketing emails.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, process shopping cart activity, understand website traffic, improve the customer experience, and support marketing.
These technologies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Links clicked
- Referring website
- Shopping cart activity
- Order activity
- General location information
We may use tools such as Shopify, Showit, Google Analytics, email marketing platforms, advertising platforms, or similar service providers. These third parties may collect information according to their own privacy policies.
You can control cookies through your browser settings. Some website features, including shopping cart and checkout features, may not function properly if cookies are disabled.
WEDDING, EVENT, CORPORATE, AND SUBSCRIPTION INQUIRIES
When you submit an inquiry for weddings, events, corporate flowers, hospitality flowers, recurring floral subscriptions, or custom services, we may collect information about your event, business, venue, budget, preferences, and vendors.
We use this information to respond to your inquiry, prepare proposals, provide services, communicate with you and your vendors, and manage our business relationship.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, online store, email system, or electronic transmission is completely secure.
Please use caution when submitting information online or by email.
DATA RETENTION
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and supporting tax, accounting, and contract requirements.
DO NOT TRACK SIGNALS
Some browsers offer “Do Not Track” settings. Because there is not a consistent industry standard for responding to these signals, our website may not respond to Do Not Track browser settings.
You can manage cookies and tracking through your browser settings and, where available, through cookie consent tools on our website.
CHILDREN'S PRIVACY
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
CALIFORNIA PRIVACY NOTICE
Carmel Gardens is based in California and collects personal information from customers, website visitors, and inquiry form users. California law requires certain commercial websites that collect personally identifiable information from California consumers to post a privacy policy.
Depending on your location and applicable law, you may have rights to request information about the personal information we collect, request corrections, request deletion, or ask questions about how your information is used.
To make a privacy request, please contact hello@carmelgardensfloral.com.